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Cancellation policy


(1) The Client is entitled to the statutory cancellation right within the meaning of § 312 d in conjunction with § 355 of the Bürgerliches Gesetzbuch (BGB).
(2) There is no cancellation right for distance selling contracts for the delivery of articles made to customer specifications or clearly tailored to the Client's personal needs or whose nature makes it return shipment unsuitable.
(3) Clients who are business customers within the meaning of § 14 Bürgerliches Gesetzbuch (BGB) and act in their commercial or self-employed capacity in concluding the contract do not have a cancellation right.

Cancellation Policy

You can cancel your contract declaration in text form (e.g. letter, fax, email) within 14 days without stating reasons or, if the item is delivered to you before this deadline, by returning the item. The period begins running after receipt of this policy in text form, but not before receipt of the goods by the recipient (in case of repeating deliveries of similar articles, not before receipt of the first partial delivery) and not before fulfilment of our information obligation under Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB and our obligations under § 312g para 1 clause 1 BGB in conjunction with Article 246 § 3 EGBGB. The cancellation deadline is considered met if the cancellation or item is posted in time. The cancellation should be directed to: Flaschenflagge GmbH und Co. KG, Dorfstraße 3, 27446 or info@flaschenflagge.de.

In case of a valid cancellation, the performances already received must be returned and any benefits of use (e.g. interest) surrendered. If you cannot return or surrender the performance and benefits of use (e.g. use and enjoyment) you received or only in part or in poorer condition, you must compensate us for lost value. You must only compensate us for lost value for deterioration of the item or benefits of use enjoyed if the benefits or deterioration are due to handling of the item beyond checking its properties and functioning. "Checking properties and functioning" is understood to mean the testing and trying out of the item in question as would be possible and usual in a retail shop. Items that can be sent by parcel will be returned at our risk. You must pay the normal costs of return shipment if the delivered item is the one ordered and if the price of the item being returned does not exceed 40 Euros or, if the item's price is higher, you have not yet provided consideration or a contractually stipulated partial payment at the time of cancellation. Otherwise, return shipment is free of charge for you. Items that cannot be sent by parcel will be picked up. Obligations to reimburse payments must be met within 30 days. This period begins running for you when your cancellation declaration or the item is sent, and for us when we receive them.
End of cancellation policy

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    Liebe Kunden, unser Angebot richtet sich ausschließlich an Unternehmer. Bitte haben Sie Verständnis, dass wir Ihre Bestellung nicht ausführen können, falls Sie Verbraucher i.S.d. § 13 BGB sind.